About this guide

An upset woman being comforted by her friend with a coffin in the background

A member of staff or a carer can support you to read this guide.  They will be able to answer any questions that you have. 

About this guide

This guide is to help you if someone close to you has died.
 

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It is different for everyone

a woman looking tired and upset

When someone close to you dies, people can feel different things.  

You might feel: 

  • sad
  • angry
  • lonely 
  • frightened
  • guilty 
  • numb
     
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There is help for you

A woman comforting a man who is upset

There are lots of people who can help you when someone dies. 

There are some helpful contacts at the back of this guide.
 

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What things must be done when someone dies?

A doctor sitting at his desk signing a form

Medical certificate

A doctor must sign a medical certificate.  This says when a person died and how they died. The doctor will give this certificate to the family of the person who died.

If a person dies at home, a doctor must be called to sign the certificate.
 

A policeman and a doctor standing next to each other

Finding out why a person has died 

If someone dies suddenly, the doctor will tell the police. The police tell a coroner.  The coroner has the job of finding out how people have died.

A doctor might have to check the body to find out why the person died.  This is called a post mortem. 

Two women sitting on office chairs. One of them is writing

Registering the death

If you are given the medical certificate, you have to take it to the local Registrar. This is the person who keeps a list of people  who are born or die in your area.  

You must do this within five days of getting the medical certificate.

Someone writing in a register

The Registrar will give you a Death Certificate.  This says the date the person died and how they died. 
 

A wooden coffin with brass handles

Arranging a funeral

A funeral director will help the family to plan the funeral. There will be a firm near you. You can contact them as soon as someone has died.


 

A mosque and a church

You will be able to plan where the funeral will be and when. You can choose a coffin, and flowers if you want to.

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You may get some money 

Sometimes people can get money from the government when someone close to them dies. This can help to pay for the funeral.

You may be able to get regular payments from a pension.  

Contact your local Department for Work and Pensions (DWP) to find out more.
 

A man and woman looking at a piece of paper with a picture of a will in the background

Telling people 

You should tell the tax office (HMRC) about the death.

Some people write a Will before they die. The Will says what will happen to their money and possessions when they die.  It says who will be in charge of making sure the money and possessions go to the right people. 

You can ask a solicitor to help.
 

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How do people feel when someone dies

a man holding his face and looking shocked

When someone dies, people react in different ways.

It is not easy but nearly everyone faces this at some time in their life.
 

A young woman holding her head and looking stressed

In the first few days 

Often people feel shocked when someone close to them dies. These are some of the feelings people might have in the first few days:

  • Sadness
  • Panic
  • Frightened
  • Alone
  • Numb, like they cannot feel anything. 
A young woman looking sad

Most people cry but some people do not cry at all.

Some people keep busy organising the funeral or sorting things out, to help them get through the difficult time.

A man with his arms folded and looking away with someone's hand on his shoulder

Some people feel they cannot cope at all and need lots of help and support.  

All of these feelings are normal.
 

A lady in a pinny with a duster and some furniture polish

After a few weeks or months

It can take a long time to feel better after someone close to you dies. 

Some people feel ‘on edge’ for months.  They might keep very busy, doing things like cleaning the whole house. 
 

An angry man

Often people feel guilty and wonder if they could have done more to help. 

People can feel angry at the person who has died, or angry at people around them.
 

A man at a doctor's appointment

These feelings are all normal, but if you are worried you should speak to your doctor or someone you trust.

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When will I start to feel better?

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It can take a long time before you feel better.

For most people they start to think about the person who has died a bit less, and feel they can be happy in their life.  This often takes one or two years.
 

A young woman thinking

Remember, ‘moving on’ and being happy again doesn’t mean that you have forgotten about the person who has died.

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Can tablets help me feel better?

a packet of tablets in someone's hand

Sometimes, your doctor might give you tablets to help you when someone dies. 

The tablets might help you to feel calmer and might help you sleep during the first few weeks.  Most people do not use them for very long.
 

A lady in a wheelchair at a doctor's appointment

If you feel depressed for a long time after someone dies, you should speak to your doctor. 
 

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What can I do to help myself?

A woman comforting a man who is upset

Before someone dies 

If you can, and if it’s ok with them, you should try to talk to the person who is going to die.

It can be good to tell them how you feel about them.

It can be good to talk about things you might need to sort out, like money and the Will.
 

A lady standing looking down at a coffin

In the first few days 

When someone dies, you might want to see them in the funeral home. Some people find this helps them, they want to say goodbye. Other people do not want to do this. You can decide what you do.

If you are planning a funeral, get someone to help you.

Funerals can cost a lot of money – do not feel you must spend more than you can afford.
 

A man with his arm around his friend's shoulder

Over the next weeks and months

It is important to look after yourself. 

  • Make sure you eat well and rest.
  • Talk to people about how you are feeling.  Talk to friends and family, or your doctor.  Ask for help if you need it.
  • Try to see friends and family. 
     
two men sitting on a bench and shaking hands
  • Join local groups and clubs to meet new people.
  • Plan what you will do on days that are special like birthdays, anniversaries or Christmas.
     
two women carrying boxes from a white van
  • Try not to make big changes in your life, like moving house or getting a new job.  Often people regret making these changes when they are feeling better.
A man drinking a bottle of beer
  • Don’t turn to alcohol to make you feel better.
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What can your family and friends do to help?

A lady holding her arms up as if she doesn't know what to do

Sometimes family and friends don’t know how to make you feel better.

They might even stop seeing you because they don’t know how to help.
 

A group of family and friends

Your family and friends can help. It is good if they:

  • Spend time with you.
  • Talk to you and listen.
  • Don’t get angry or upset with you.
     
two men meeting and shaking hands
  • Talk about the person who has died.
  • Offer to help, cooking and cleaning or helping with shopping. This can be really useful in the first few days after someone dies.
  • Help you to go out and about to see people and meet new people.
     
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Where to get more help

a lady wearing a telephone headset offering support and advice over the phone

If you would like to get more help or information, you can get in touch with these people:

Bereavement Advice Centre
Help and advice on bereavement.
Telephone 0800 634 9494
www.bereavementadvice.org
 

a woman talking to someone on a telephone helpline

CRUSE Bereavement Support
Help and support after a bereavement  for people and carers.
Telephone 0808 808 1677
www.cruse.org.uk
 

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The NHS website
Help and information about local services and healthy living.
www.nhs.uk
 

a young woman talking to someone on a telephone helpline

Samaritans
Support for people in a crisis.
Telephone: 116 123
Email: jo@samaritans.org
www.samaritans.org
 

Male nurse in white uniform

You can also get help and information from your doctor or nurse. 

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Acknowledgement

Photosymbols credit

Easy Read version developed by:

  • Skills for People, Telephone: 0191 281 8737
    Skills for People is a registered charity no. 1069993
  • Many thanks to service users and healthcare staff who have contributed to the development of this guide

Adapted from Bereavement - A Self Help Guide written by Lorna Cameron and Dr Lesley Maunder. www.cntw.nhs.uk/selfhelp

Published by the Patient Information Centre
2022 Copyright, Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
Ref, PIC/744/0422 April 2022 V3
Review date 2025

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