Website privacy policy
1. Who we are
We are Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW). We provide a wide range of services across North Cumbria and the North East of England relating to:
- Mental health
- Learning disabilities
- Autism
- Neurorehabilitation
This privacy policy explains how we collect, use and protect your personal information when you use our website or purchase items from our online shop.
2. What personal data we collect
- Online shop: name, address, email, phone number. No payment card details are stored; PayPal Business processes all payments.
- Google Analytics: anonymised IP address, device type, pages visited, time on site, referral source. Analytics cookies only run if accepted.
3. How your data is collected
Data is collected when you complete checkout, sign up for newsletters, accept analytics cookies, or contact us.
4. How your data is used
- Online shop: process orders, arrange delivery, contact you about your purchase.
- Analytics: improve website performance and content.
5. Who has access to your data
- Online shop: Frank Design Ltd, CNTW, NTW Solutions Cashiers Team.
- Analytics: Google (with anonymised IP).
6. Cookies and Google Analytics
- Essential cookies: required for website functionality.
- Analytics cookies: optional; used only with consent. Users can change cookie settings or opt out via Google’s opt-out tool.
7. How your data is stored and protected
Data stored on UK-based servers with AES-256 encryption, access controls, and secure systems.
8. How long we keep your data
- Online shop: 12 months, then deleted.
- Analytics: stored per Google retention settings (typically 14 months).
9. Your rights
You may request access, correction, deletion, withdraw consent, or object to processing.
10. Where your data is processed
All personal data is processed in the UK, except anonymised analytics data processed by Google.
11. Legal basis for processing
Article 6(1)(b) contract (shop purchases); Article 6(1)(a) consent (analytics); Article 6(1)(f) legitimate interests (website security).
12. Contact us
Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
Patient Information Centre
St Nicholas Hospital
Jubilee Road
Gosforth
Newcastle upon Tyne
NE3 3XT
Email: selfhelpguides